> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ajuda.troquecommerce.com.br/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SLA (Logística)


### 📊SLA

Tempo médio da autorização de postagem até o cliente postar de fato.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/e/ff2e9ea7a06be000/image_1te3uhm.png)

Tempo médio entre o cliente postar o pacote e o pacote chegar no destino final.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/e/ff2e9ea7a06be000/image_114bzyd.png)